Terms of service
This website is operated by Luna Design Studio. Throughout the site, the terms “we”, “us” and “our” refer to Luna Design Studio. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service”).
Please read these Terms of Service carefully before using our website. If you do not agree to all the terms and conditions, you may not access the website or use our services.
1. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction.
2. Products & Descriptions
All products are handmade and may show slight variations in colour, texture, or finish. These variations are part of the nature of handmade items and are not considered faults.
We make every effort to display product colours and details as accurately as possible, but we cannot guarantee your device’s display will reflect colours exactly.
3. Pricing & Payments
All prices are listed in GBP (£) unless stated otherwise. Prices may change at any time without notice.
Payment must be received in full before orders are dispatched. We reserve the right to refuse or cancel any order at our discretion.
4. Orders & Availability
We reserve the right to limit or cancel quantities purchased per person or per order. In the event that we make a change to or cancel an order, we will notify you using the contact details provided at checkout.
5. Shipping
Dispatch times and delivery estimates are provided in good faith but are not guaranteed. We are not responsible for delays caused by postal services, customs, or events outside our control.
6. Returns & Cancellations
Returns, refunds, and cancellations are handled in accordance with our Returns & Refunds Policy and Purchase Options Cancellation Policy, which form part of these Terms of Service.
7. Intellectual Property
All content on this site — including designs, images, text, logos, and product names — is the property of Luna Design Studio and may not be copied, reproduced, or used without written permission.
8. User Comments & Feedback
If you submit comments, feedback, or images to us, you grant us the right to use them for marketing or promotional purposes unless you request otherwise.
9. Limitation of Liability
To the fullest extent permitted by law, Luna Design Studio shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased through it.
Nothing in these Terms affects your statutory rights under UK consumer law.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
11. Changes to Terms
We reserve the right to update or replace any part of these Terms of Service at any time. Changes will be effective once posted on this page.